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Terms & Conditions of Reservation

Effective Date: August 21, 2025

By completing a Reservation, the Guest agrees to be bound by and accepts the Terms and Conditions stated herein, as amended from time to time. Any modifications or amendments shall have the same force and effect as those herein. Failure to accept these Terms and Conditions entitles The Charter King, LLC, d/b/a “BYU Cruise” (“BYU Cruise”) to cancel the Guest’s reservation without refund.

Contractual Relationship with Cruise Line

Upon completion of either Cruise Line online check-in procedure, or upon completion of such check-in at the cruise terminal, Guest expressly agrees to be bound by the Cruise Line’s Cruise/Cruisetour Ticket Contract. Failure to accept the Cruise Line’s Terms and Conditions within the required timeframe entitles the Cruise Line to cancel the Guest’s reservation without refund.

In the event of a conflict:

  • The Cruise Line’s Terms and Conditions shall control with respect to ship operations, safety, onboard policies, and any matter within the control of the Cruise Line.
  • The BYU Cruise Terms and Conditions shall control with respect to payments, cancellations, transfers, entertainment programming, and matters within the control of BYU Cruise.

Changes and Modifications

Both BYU Cruise and the Cruise Line may modify Terms and Conditions, itineraries, or program features at any time. Such modifications shall have the full force and effect of the original terms.

Stateroom Prices

  • Prices are based on double occupancy unless otherwise designated.
  • Prices include amenities and services outlined on the BYU Cruise website but exclude airfare, ground transportation, onboard purchases, medical expenses, excursions, port charges, taxes, and gratuities.
  • Additional charges apply for 3rd and 4th Guests.
  • Cabin amenities may differ from those advertised on the Cruise Line’s website. Please confirm specific amenities before booking.

Port Charges, Taxes & Gratuities

Each Guest must pay port charges, taxes, fees, and onboard gratuities in addition to the Stateroom Price. These amounts are subject to change without notice.

Payment Obligations

  • Upon completion of a Reservation, Guest is obligated to pay all amounts due.
  • The “Primary Guest” is financially responsible for the entire Reservation.
  • BYU Cruise may offer payment plans; Guests authorize BYU Cruise to charge payment methods on file per the chosen plan.
  • All charges will appear as “The Charter King.”

Non-Refundable Payments

All amounts paid or payable toward the Stateroom Price and Port Charges, Taxes, Fees & Gratuities are strictly non-refundable under any circumstances. This non-refundable policy expressly extends to all optional purchases and add-ons, including but not limited to VIP packages, sports camps, excursions, merchandise, and any other supplemental charges, whether purchased before or during the Cruise. No oral or written statement, representation, or assurance by BYU Cruise or its agents shall alter or create any exception to this non-refundable policy.

Limited Refund Exceptions

  1. Travel Insurance: If covered by an applicable policy, claims must be filed directly with the insurer.
  2. Find a Replacement: A Reservation may be transferred to another person (“Replacement Guest”) only with BYU Cruise’s prior written consent and subject to a non-refundable $50 per name change. If the Replacement Guest does not pay the original Guest directly, there will be a 5% re-booking fee to cover the name change and credit card fees. Under no circumstances may the transfer price exceed the total amount originally paid. Any attempt to sell, assign, or transfer a Reservation for more than the original purchase price, or without BYU Cruise’s written consent, shall immediately render the Reservation void. In such an event, BYU Cruise reserves the right to (i) cancel the Reservation with no refund or recourse; and (ii) re-sell the cabin and retain all proceeds. Cabin transfers are prohibited within 120 days of departure. The original Guest remains fully liable until the transfer is complete and agrees to indemnify BYU Cruise for any claims or damages caused by the Replacement Guest.
  3. Cruise Cabin Transfer Waiting List: Guests may request to place their Reservation on the Waiting List, subject to a 5% re-booking fee to cover credit card and name change fees. Cabins are offered only when the same cabin type is sold out. Transfers within 120 days of departure are prohibited. Any attempt to profit from resale voids the Reservation and permits BYU Cruise to cancel and re-sell the cabin, retaining all proceeds. The original Guest remains liable until the transfer is complete and agrees to indemnify BYU Cruise for any claims or damages caused by the Replacement Guest.
  4. Reservation Transfer (General): Guests may transfer their Reservation one time only, subject to a non-refundable $200 transfer fee. Transfers for profit are strictly prohibited. Any attempt to resell for more than the original purchase price voids the Reservation, and BYU Cruise may cancel with no refund and re-sell the cabin. The original Guest remains liable until the transfer is complete and agrees to indemnify BYU Cruise for any claims or damages caused by the Replacement Guest.

Health and Safety

Guests must comply with all health restrictions imposed by the Cruise Line, BYU Cruise, or governmental authorities. Guest assumes all risk of illness, injury, denial of boarding, or related costs. BYU Cruise is not responsible for medical treatment, quarantine, or associated expenses.

Rights to Modify or Cancel

  • Itinerary & Program Changes: BYU Cruise and the Cruise Line may change itineraries, schedules, entertainment, or onboard access without liability. Talent, speakers, or artists are subject to change or cancellation without refund or compensation.
  • Cancellation/Denial of Service: BYU Cruise may cancel a Reservation, deny boarding, or remove Guests for safety, security, or conduct reasons without refund.
  • Right to Cancel Cruise: BYU Cruise and/or the Cruise Line may cancel the Cruise at any time, for any reason, in their sole discretion. Such cancellation shall not automatically entitle Guest to a refund. In the event BYU Cruise determines, in its sole discretion, that a refund or credit is appropriate, such remedy may be limited to a partial refund, future cruise credit, or other consideration, and shall constitute Guest’s sole and exclusive remedy.

Travel Insurance

All Guests are strongly encouraged to purchase travel insurance. Certain benefits are time-sensitive and must be purchased within 14 days of initial payment. BYU Cruise offers policies through Travel Insured, but Guests may purchase from any provider. Claims must be made directly with the insurer.

Reservation Changes

  • Name Changes: $50 per name change.
  • Transfers: See “Limited Refund Exceptions” above.

Travel Documentation

Guests are solely responsible for obtaining valid passports, visas, and other travel documents. Denial of boarding for any reason does not entitle Guest to a refund.

Photography and Media

By completing a Reservation, Guest grants BYU Cruise and its affiliates the unrestricted right to use Guest’s likeness, image, and voice in any media, worldwide, without compensation. Guest waives all claims related to such use.

Age Restrictions

  • Guests must be 21 or older to book a Reservation.
  • Guests under 21 must be accompanied by an adult age 21+ in the same or adjoining stateroom.

Communications & SMS Consent

By completing a Reservation, Guest consents to receive both transactional and promotional SMS/MMS messages and emails from BYU Cruise. Consent is not a condition of purchase. Message frequency may vary. Standard rates apply. Guests may opt out at any time by texting STOP.

Limitation of Liability

  • Third Parties: BYU Cruise does not own or control the Cruise Line or other providers of goods and services and is not liable for their acts or omissions.
  • Guest Responsibility: Guest is responsible for timely arrival, compliance with documentation requirements, and adherence to rules.
  • Force Majeure: BYU Cruise shall not be liable for delays, cancellations, or losses due to events beyond its reasonable control, including weather, strikes, pandemics, or government actions.
  • Cruise Cancellation: In the event BYU Cruise and/or the Cruise Line cancels the Cruise, BYU Cruise may, in its sole discretion, provide a partial refund, future credit, or other consideration. Such remedy shall be the Guest’s sole and exclusive recourse. Guest expressly waives all other claims.
  • Maximum Liability: BYU Cruise’s liability to any Guest shall not exceed the total amounts paid by such Guest to BYU Cruise.
  • Waiver of Damages: Guest waives all claims for punitive, consequential, incidental, or emotional distress damages.

Indemnification

Guest agrees to indemnify, defend, and hold harmless BYU Cruise, The Charter King, LLC, and their affiliates, officers, employees, and agents from any claims, damages, or expenses arising from Guest’s actions, omissions, breach of these Terms, or the conduct of any Replacement Guest.

Governing Law & Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Utah. Any dispute shall be resolved exclusively by binding arbitration in Salt Lake City, Utah, pursuant to the rules of the American Arbitration Association. Guest waives the right to a jury trial or to participate in any class or representative action.

Entire Agreement

These Terms constitute the entire agreement between Guest and BYU Cruise and supersede all prior oral or written agreements.